This Privacy Policy explains what information we may collect, how we use it, how we protect it, and the choices available to you.
1. About Our Service
Independent Customer Service provides independent customer support and general information related to internet, cable television, broadband, and home communication services.
We are an independent service and are not affiliated with, endorsed by, sponsored by, or authorized by any internet service provider, cable television provider, telecommunications company, or government agency.
2. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Name
- Phone number
- Email address
- Service type
- Information you voluntarily provide in a contact form
- Details about your general customer-support question
- Website usage information
- IP address
- Browser and device information
- Date and time of website visits
- Pages viewed and general website interaction information
Please do not submit passwords, account PINs, full payment-card numbers, bank account numbers, Social Security numbers, or other highly sensitive information through our website contact forms.
3. How We Use Information
We may use information collected through the website to:
- Respond to customer inquiries
- Provide requested customer support
- Communicate with you regarding your inquiry
- Understand and improve our website
- Maintain website security
- Monitor website performance
- Prevent fraudulent or unauthorized activity
- Maintain business and customer-service records
- Comply with applicable legal requirements
We only use personal information for legitimate business purposes consistent with the services described on this website.
4. Information Submitted Through Contact Forms
When you voluntarily submit information through a contact form, we may use that information to respond to your request.
We do not require unnecessary sensitive financial information through our general contact forms.
If additional information is required for a specific service, we will explain why the information is needed and how it will be used.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate the website, understand website usage, improve website performance, and measure advertising effectiveness.
Cookies may allow us to understand general website activity, such as which pages are visited and how visitors interact with our website.
You can manage or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Advertising and Analytics
We may use third-party advertising and analytics services to understand website traffic and measure the effectiveness of our advertising.
These services may use cookies, pixels, or similar technologies to collect information about website visits and interactions.
For example, our website may use services provided by Google for advertising measurement, analytics, or related purposes.
Google may use information collected through its technologies in accordance with its own privacy policies and applicable requirements.
We do not use advertising technologies to intentionally request sensitive personal information from visitors.
7. How We Share Information
We may share information with service providers that help us operate our business and website, such as:
- Website hosting providers
- Website analytics providers
- Advertising and measurement providers
- Customer-support technology providers
- Communication service providers
- Security and fraud-prevention providers
We may also disclose information when required by law, legal process, court order, or governmental request, or when reasonably necessary to protect our rights, users, property, or security.
We do not sell personal information as part of our ordinary customer-support operations unless specifically disclosed and permitted by applicable law.
8. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information from unauthorized access, disclosure, alteration, or destruction.
However, no website or electronic transmission can be guaranteed to be completely secure.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, improving our services, resolving disputes, complying with legal obligations, and protecting our business.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
10. Your Choices
Depending on applicable law, you may have rights concerning your personal information, including the ability to:
- Request information about personal data we maintain about you
- Request correction of inaccurate information
- Request deletion of certain personal information
- Opt out of certain communications
- Ask questions about how your information is used
To make a privacy-related request, contact us using the information below.
11. Communications
If you provide your phone number or email address, we may use it to respond to your inquiry or provide information you have requested.
If you receive promotional communications from us where required by applicable law, you may opt out using the instructions provided in the communication.
For text-message communications, standard message and data rates may apply where applicable.
We will not claim that you have consented to marketing communications unless you have actually provided the required consent.
12. Children’s Privacy
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 through our website.
If we become aware that we have collected such information, we will take reasonable steps to delete it.
13. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. Third-Party Provider Disclosure
Our company is independent.
References to internet, cable, broadband, telecommunications, or other service categories are provided for informational and customer-support purposes only.
We do not represent that we are an official customer-service department, agent, representative, or authorized partner of any third-party service provider unless expressly stated and supported by a genuine business relationship.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website practices, legal requirements, or privacy practices.
When changes are made, the updated policy will be posted on this page with a revised effective date.
16. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Independent Customer Service
Phone: (855) 222-6614